NARNIE PRIVACY POLICY


Narnie Pty Ltd (“Narnie”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Narnie is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Payment information is processed securely by our payment providers, such as Shopify Payments or other payment processors. We do not store full payment card details on our servers.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create and manage your account, to arrange shipping, facilitate returns and exchanges, enable reviews, and create a customised shopping experience.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and displaying advertisements for products or services based on your activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent or illegal activity, and protect our services.
  • Communicating with You. We use your personal information to provide customer support, respond to enquiries, and maintain our relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law, respond to legal processes, investigate disputes, or enforce our policies.

COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES

We and our third-party partners, including Shopify, Meta (Facebook and Instagram), Google, and other analytics or advertising providers, may use cookies, pixels, web beacons and similar technologies to collect information about your interactions with our Services.

These technologies help us to:

  • Understand how customers interact with our store;
  • Personalise your shopping experience; and
  • Help us improve our website, products, marketing and customer experience.

This may include the use of technologies such as the Meta Pixel, Conversions API and Google Analytics, which help us understand actions taken on our website after users interact with our advertisements or content.

Information collected may include your IP address, browser type, device information, pages viewed, products interacted with, and general browsing behaviour on our Services.

You can manage cookies through your browser settings and may also manage advertising preferences through your Facebook, Instagram and Google account settings.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and service providers who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With marketing partners who assist with advertising and promotional activities.
  • When you direct us or consent to disclosure, such as when we ship products to you or through social media integrations.
  • Within our corporate group or affiliates.
  • In connection with a business transaction such as a merger, acquisition or bankruptcy.

RELATIONSHIP WITH E-COMMERCE PLATFORM

Narnie's e-commerce services are hosted by Shopify Inc. ("Shopify"), which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be transmitted to Shopify and third parties located in other countries. Shopify may also use data collected from interactions with our store and other merchants to provide enhanced features.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other platforms operated by third parties. If you follow these links, you should review their privacy policies and terms. We are not responsible for the privacy or security practices of such sites.

MINORS DATA

The Services are not intended to be used by minors/children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction.

SECURITY AND RETENTION OF YOUR INFORMATION

No security system is completely secure and we cannot guarantee perfect security. We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.

YOUR RIGHTS AND CHOICES

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Managing Communication Preferences

You may exercise these rights by contacting us using the contact details below.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details below.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored or processed outside your country of residence.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised.

CONTACT INFORMATION

If you have any questions about Narnie's privacy practices or this Privacy Policy, please complete our contact form linked here.


Policy Updated: 11 March, 2026