NARNIE TERMS OF SERVICE

OVERVIEW

This website is operated by Narnie Pty Ltd (“Narnie”). Throughout the site, the terms “we”, “us” and “our” refer to Narnie. Narnie offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

If you do not agree to these Terms of Service, you may not access the website or use any services.

ONLINE STORE TERMS

By using this site, you represent that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products or services for any illegal or unauthorised purpose.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.

ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on this website is accurate and up to date. However, we do not warrant that all information available on the website is complete, accurate or current.

Any reliance on the material on this site is at your own risk.

PRODUCTS AND SERVICES

Certain products may be available exclusively online through the website and may have limited quantities.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

PRICING AND ERRORS

Prices for our products are subject to change without notice.

We reserve the right to correct any errors, inaccuracies or omissions and to cancel orders if any information on the website is inaccurate, including after an order has been submitted or payment has been processed.

ORDERS

We reserve the right to refuse or cancel any order at our discretion.

If we cancel an order after payment has been processed, a full refund will be issued to the original payment method.

Customers are responsible for ensuring that all order details, including shipping address, are accurate at the time of purchase.

We do not provide price adjustments or partial refunds if a product is discounted after a purchase has been completed.

SHIPPING AND DELIVERY

Customers are responsible for providing a valid shipping address that can safely accept deliveries.

Once an order has been dispatched, delivery is handled by reputable third-party carriers and is subject to their delivery practices and timeframes. We are not responsible for delays, loss or damage caused by the shipping carrier.

If a parcel is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply to resend the order.

PRE-ORDERS

If an order contains both pre-order items and in-stock items, the entire order may be held and shipped together once the pre-order item becomes available.

Estimated availability dates for pre-order items are provided as a guide only and may change due to circumstances beyond our control.

If you would like in-stock items shipped separately, you should place separate orders.

SERVICE AVAILABILITY

We do not guarantee that our website or services will be available at all times or free from errors. We may modify, suspend or discontinue any part of the website or services at any time without notice.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Narnie will not be liable for any direct, indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes rights or remedies that cannot be excluded under Australian Consumer Law.

RESPONSIBLE USE

Pet products should always be used responsibly and under appropriate supervision. It is the customer’s responsibility to ensure products are correctly fitted and suitable for their pet.

Narnie products should not be used in situations where a pet may be left unattended in circumstances that could pose a risk of entanglement, injury or harm.

CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms of Service at any time by posting updates on this page.

Your continued use of the website following any changes constitutes acceptance of those changes.

CONTACT INFORMATION

Should you have any questions about Narnie Pty Ltd’s Terms of Service, or if you would like to exercise any of the rights available to you, please complete our contact form linked here.

Policy Updated: 11 March, 2026
Narnie Pty Ltd: ABN 86 691 433 173